ag33's Privacy Policy
— Your Information Is Protected

1 Information Collection

ag33 collects various types of information to improve your service experience and meet legal obligations. The categories of information collected are described in detail below.

1.1 Identity Information

At the time of account registration, we collect the following information:

• Full name (as stated on your national ID card)
• Date of birth (for age verification — minimum age 21)
• Email address
• Mobile phone number
• Residential address

1.2 Financial Information

To process transactions, we collect:

• Payment method details (bKash, Nagad, Rocket, or bank transfer)
• Mobile banking number or bank account information
• Deposit and withdrawal history

1.3 Gaming Activity Information

We also collect information related to your gaming activity, including betting history, preferred game categories, bonus and promotion usage history, and time spent on the platform.

1.4 Technical Information

Automatically collected technical information includes IP address, browser type and version, operating system, device identifier information, and website usage logs.

2 How Information Is Collected

ag33 collects your information in the following ways:

• Direct Provision: Information you provide when filling out the registration form, making deposit or withdrawal requests, and contacting our support team.
• Automatic Collection: Information about your browsing behavior through cookies, pixel tags, and log files.
• Third Parties: Information received from payment providers and identity verification agencies, which we use to verify your account.

3 Purpose of Using Information

The purposes for which we use the information we collect about you are clearly stated below:

3.1 Account Management

We use your information to create and manage your account, verify your identity (KYC), and enforce the terms of service. This is the foundation of our mutual relationship.

3.2 Transaction Processing

We need this information to process deposits and withdrawals, award bonuses, and resolve financial disputes.

3.3 Safety & Security

We analyze your information to detect and prevent fraudulent activity, block unauthorized access, and meet anti-money laundering (AML) obligations.

3.4 Service Improvement

Information is used to understand your preferences and provide a more relevant gaming experience, resolve technical issues on the platform, and develop new services.

3.5 Communication

We use your contact information to notify you of transaction updates, account security alerts, and important changes to the service.

4 Information Storage & Security

ag33 gives top priority to the security of your information. We use the following technologies and methods:

4.1 Encryption

All data transmissions on our platform are secured with SSL/TLS encryption technology. The lock icon in your browser confirms that your connection is secure.

4.2 Access Control

Your personal information can only be accessed by authorized personnel who need that information for their specific job functions. All staff are bound by strict confidentiality agreements.

4.3 Retention Period

We retain your information for as long as your account is active and for the period required by legal obligations. Even after account closure, financial transaction records are kept for the legally required period.

5 Sharing Information with Third Parties

ag33 does not sell or rent your personal information. However, we may share information in certain circumstances:

5.1 Payment Providers

To process your deposits and withdrawals, we share necessary information with bKash, Nagad, Rocket, and our banking partners. These partners follow their own privacy policies.

5.2 Identity Verification Services

Limited information may be shared with trusted third-party verification agencies to complete account verification and prevent fraud.

5.3 Legal Obligations

We may be required to provide information in response to a court order, government directive, or lawful request from law enforcement agencies. In such cases, we will provide only the information legally required.

5.4 Business Transfers

In the event of a company merger or acquisition, user information may be transferred as part of the assets. However, the new owner will be obligated to comply with the terms of this Policy.

6 Cookies & Tracking Technologies

The ag33 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and session settings.
• Analytical Cookies: Help improve the service by analyzing site usage patterns.

6.2 Cookie Control

You generally have the option to accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

If you want to know what information we hold about you, you can contact us at any time. We will respond within a reasonable time.

7.2 Right to Correction

If any information we hold about you is incorrect, you can request that it be corrected or updated. You can change some information directly in your account profile.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, we may be obligated to retain some information due to legal requirements or ongoing financial disputes.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. We will give serious consideration to your request.

7.5 Data Portability

You can request to receive your account information in a common format. The time to fulfill this request will depend on the volume and type of information.

8 Children's Privacy

ag33 services are strictly for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has opened an account on our platform, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our services, please let us know.

9 Policy Changes

ag33 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification to your registered email
• A clear notice when you log in to the platform
• A change to the "Last Updated" date on this page

Continued use of our services after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page periodically.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is available in Bengali and English 24 hours a day, 7 days a week.